Frequently Asked Questions

I signed up with, it say activation email sent but I did not receive the email. Help!

It is possible that Gmail, Hotmail, Outlook or Yahoo treat the activation email as Spam or Junk and you don't see the email in your inbox. Here we have video guides showing you how to find the email we sent you

How does the local pickup work?

Local Pickup


Besides shipping Canada wide, RoboJax is pleased to announce that we offer local pick. Our Location address is at bottom of this page.

How to Place order and pickup locally

We do not have storefront so you can browse. But you can browse products on this website and place order. No credit card is needed.

Local pickup



I don't have PayPal account, Can I make payment with my credit card?

Yes you can. Proceed to checkout with selecting PayPal option and once you are on PayPal website, you will see option for paying with Credit Card.

Does RoboJax accept e-Transfer payment and how it works?

We accept order with e-Transfer payment. e-Transfer is payment from your bank to our email. You need to have a bank account activated and should be able to use the online services of your bank. Here are the steps to place order with e-Transfer payment.

  1. You have to open an account with to place order. We need your name, email and shipping address. Click on the Signup link.
  2. Once Registration and activation completed, Login to your account with the user name and password you created
  3. Browse for products and add them into the shipping cart.
  4. Once you found everything you were looking for, at the bottom of shopping cart page, click on "e-Transfer" and proceed to placing order. No Credit card is asked
  5. You will receive an email for your order and we will be notified.
  6. You then visit your bank website and find the e-Transfer link and start an e-Transfer
    1. Your bank will ask for the recipient email. Use this email
    2. You will be asked to select PIN for the transaction, pick a 6 digit number as PIN
    3. Send the PIN for your payment to our email (above)
  7. Once the payment is received we ship your order and tracking number is provided